Leveraging in-Memory Technology to Improve the Acceptance of MSS - a Managers' Perspective

Management support systems (MSS) help managers to perform their jobs more efficiently. With in-memory technology, a new IT enabler promises to support managers by benefits ranging from reducing time for MSS data entry and analysis to completing even new topics of analysis. Hence, the present situation is favorable for an MSS redesign applying in-memory apps. Such apps are fieldtested and ready-to-use, but from a business perspective they lack “impact.” Based on findings from a literature review and results from a workshop with an expert focus group validated with one-on-one manager interviews, we propose four initial use situations in which in-memory apps contribute to greater MSS acceptance: (1) In-memory apps should accelerate the MSS response time for both check status and receive an alert. In doing so, they should focus on information from management accounting. (2) By delivering information more timely, in-memory apps should contribute to MSS standard reports and financial closing. (3) In-memory apps should accelerate MSS response time for both ad-hoc analysis and drill-down/drill-through analysis. (4) Leveraging in-memory apps, MSS ad-hoc analysis and drill down/drill-through analysis should become more flexible.